These terms govern your use of Vendora, an AI sales-assistant app for Shopify stores. By installing or using Vendora you agree to them. If you do not agree, please do not install the app.
The service
Vendora installs an AI chat assistant that recommends products from your real catalog and helps shoppers add items to the cart. Features and limits may vary by plan and may change over time as the product evolves.
Your responsibilities
- You are responsible for the accuracy of your catalog, pricing, and store policies that the assistant draws from.
- You must comply with Shopify’s terms and with the laws that apply to your business and your shoppers, including privacy and consumer protection laws.
- You will not use the app to send unlawful, infringing, or abusive content.
AI-generated content
The assistant generates responses automatically and may occasionally be incomplete or inaccurate. It is designed to recommend only products that exist in your catalog, but you remain responsible for what is published on your storefront. Vendora is a sales-assistance tool and does not provide professional, legal, medical, or financial advice.
Quality monitoring
To keep the assistant accurate and reliable, Vendora monitors chat activity for errors and uses conversations to detect, fix, and improve the assistant’s behavior for your shoppers. Personal identifiers such as names, emails, and phone numbers are removed before a flagged message is used for this quality work. We do not sell conversation data, use it for advertising, or use it to train third-party AI models. How we handle this data is described in our Privacy Policy.
Plans and billing
Paid plans, where offered, are billed through Shopify’s billing system according to the pricing shown at the time of purchase. You can change or cancel a plan from the app, subject to Shopify’s billing rules.
Refunds and cancellations
You may cancel your Vendora subscription at any time. Cancellation or uninstalling Vendora prevents future renewals but does not reverse or refund charges already incurred, generated, or billed for the current billing period.
Except where required by applicable law or where an adjustment is automatically applied by Shopify’s billing system, all fees paid to Vendora are non-refundable. Vendora does not provide refunds or credits for:
- partial billing periods or unused subscription time;
- failure to use the service;
- cancellation after a charge has been incurred; or
- dissatisfaction unrelated to a verified defect in the service.
Plan upgrades, downgrades, cancellations, credits, and prorated adjustments may be calculated and applied automatically by Shopify in accordance with Shopify’s billing rules.
Vendora may, at its reasonable discretion and on a case-by-case basis, provide a full or partial refund or credit for duplicate charges, verified billing errors, or a substantial service outage directly attributable to Vendora. Approval of a refund or credit is not guaranteed and does not create an obligation to provide the same accommodation in future cases.
Any approved refund, credit, or billing adjustment will be processed through Shopify and remains subject to Shopify’s billing procedures and limitations.
Nothing in this policy limits any rights or remedies that cannot legally be excluded or waived under applicable law.
Availability
We work to keep the service available and reliable but provide it on an “as is” and “as available” basis, without warranties of any kind to the extent permitted by law. We are not liable for indirect or consequential damages arising from use of the app.
Termination
You may stop using Vendora at any time by uninstalling it from your Shopify admin. We may suspend or terminate access for violations of these terms or to protect the service and its users.
Changes
We may update these terms as the product changes. Material changes will be reflected by updating the date above. Continued use after an update constitutes acceptance.
Contact
Questions about these terms? Email info@workrol.com.